13 articles · ~45 min

Sign-in and Security

Signing in with a code or a password, two-factor authentication, sessions and devices, changing your email, closing and restoring the account.

Articles in this section

3 min read

The sign-in code doesn’t arrive

The sign-in code always goes to your account email — even if you typed your username or phone number. Check your spam folder, wait a minute and request a new one; if that doesn't help, sign in with your password.

Too many attempts: why Bookly asks you to wait

After several mistakes in a row, Bookly briefly slows down sign-in, and the message on the screen tells you how long to wait. The pause always ends on its own, and the right password resets the count.

3 min read

Code sign-in is temporarily locked

After 6 wrong codes within a day, Bookly locks code sign-in: first for an hour, the second time for a day. Your password works as usual, and signing in with it lifts the lock straight away.

3 min read

Forgot your password: reset or change it

On the sign-in page, click “Forgot your password or username?”, enter your email and open the link from the email within 60 minutes. If you remember your password, you can change it in Settings → Security.

3 min read

Two-factor authentication: authenticator app and backup codes

Turn on 2FA in Settings → Security → Two-factor authentication (2FA). Scan the QR code with an authenticator app and save the 8 backup codes — they get you in if you lose your phone.

4 min read

2FA codes by SMS

The 2FA code by SMS goes only to a Ukrainian number (+380) verified in your profile. One code is valid for 12 hours, and after you change your number, SMS codes are paused for 48 hours.

7 min read

Lost the phone with 2FA: how to sign in

Sign in with a backup code: on the code screen, click “Use a recovery code”. As soon as you're in, connect the authenticator app on your new phone and create new backup codes.

3 min read

Active sessions: where you are signed in and how to sign out elsewhere

Every device you're signed in on is listed in Settings → Security: on a computer under Active Sessions, on a phone under Device Activity. You can end any session there, and on a computer you can sign out of all devices at once.

3 min read

How to change your account email

Go to Settings → Security → Change email, enter the new address and the 4-digit code we send to it. Your email changes only after you enter the code.

3 min read

Personal account or company account

In My Profile you can choose the account type: Personal (your name and username) or Company (the company name and logo). The change is confirmed with a link we email you.

3 min read

Deactivating or deleting your account: what happens to your plan and team

Go to Settings → Security → Deactivate account and choose deactivation (you come back simply by signing in) or deletion. A paid plan ends at once with no refund, and a deleted account can still be restored through support for 30 days.

4 min read

How to restore a deactivated or deleted account

A deactivated account comes back as soon as you sign in. A deleted account can be restored within 30 days, and only through support — write from your account email.

2 min read

How to hand your account over to someone else

There's no separate “transfer account” button: the owner is whoever's email is on the account. Change the account email to the new owner's address and leave the plan and the card as they are: the new owner replaces the card with their own after the handover.

4 min read

Still have a question? Write any time — we reply during working hours.

Email us How support works