5 articles · ~15 min

Calendar and Bookings

Bookings in the calendar, their statuses and clashes, the archive, payment in a booking and the Basic booking limit.

Articles in this section

3 min read

Booking statuses and payment statuses

A booking can be "New", "Confirmed", "Booked", "Completed" or "Declined". The payment is set separately in the booking: "Unpaid", "Cash", "Card" or "Terminal".

Time conflicts, breaks, days off and time off in the calendar

The CRM won't save two bookings for one specialist at the same time — you'll see "Time conflict!". A booking over the specialist's break or time off won't save either, while a booking on a day off or outside working hours saves with just a warning.

4 min read

Payment in a booking and refunds to a client

You mark the payment in the booking itself: "Cash", "Card" or "Terminal". A paid booking becomes income in "Finance" on its own, and one cancelled after payment becomes a refund; Bookly only keeps the records — you give the money back to the client yourself.

3 min read

30 bookings a month on Basic: how they are counted

On Basic you can create 30 bookings per calendar month, cancelled ones included. After the 30th, new bookings — in the CRM and online — are unavailable until the 1st of next month; Pro and Team have no limit.

3 min read

The Bookings section: all visits, filters and change history

The "Bookings" section holds every booking — past, upcoming and cancelled. Here you search them, filter by status, payment, specialist and period, and see who changed what.

2 min read

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