Anna Lewis
Mon
1
one of our guys does networking and hardware can he show up for both kinds of jobs
Ben
Online booking for IT services: call-outs and remote sessions
Clients pick the job, the format and a time on your page, and say what is actually broken in a form on the same page. The request goes into the team’s calendar, and every client’s kit, contacts and job history stay in Bookly CRM.
What an IT team gets
Requests you can read. A tighter day. Fewer second trips.
Bookly takes on booking, the details of the problem and the history of every job, so engineers arrive prepared instead of working it out on site.
Requests in the calendar
Show when the right engineer is genuinely free
Networks, servers, laptops, accounting systems: different people and different hours. The page lists the jobs with their length and price, the client picks a call-out or a remote session, and the request lands straight in the team’s shared calendar.
-
A schedule and a job list of their own for every engineer
-
Booking open to clients around the clock
-
One link for the site, your Google listing and your email signature
Travel counted in
Build a day that leaves time to get there
A half-hour remote session and half a day on site take exactly as much of the calendar as they need, and the gap between addresses is set in advance. The client gets a confirmation and a reminder, so someone is there to open the door and show the kit.
-
A length and a price of its own for every job
-
Travel breaks between call-outs
-
A reminder to the client the day before
Service history
Stop finding out twice what this client is running
The client card shows when you were last there and what was done: which router was replaced, what shape the server is in, what is odd about the network in that office. The next request from the same client does not start from scratch, even when another engineer goes out.
-
History of jobs and call-outs
-
Notes on the kit and the network
-
Contacts and site addresses
Everything an IT service needs
Everything you need for IT services
Booking, the team’s calendar, client cards, a stock of parts and the numbers behind your requests, all in one service. You work on the kit, not on spreadsheets.
Booking page
The client picks the job, the format (on site or remote) and a free slot, without waiting for someone to answer during office hours.
Team calendar
Call-outs, remote sessions and planned maintenance in one calendar. Every engineer has their own hours, their own jobs and their travel breaks.
Client card
Contacts, site addresses, the history of jobs and notes on the kit all live in one profile.
Parts and consumables
Cables, connectors, drives and cartridges are tracked, so before a call-out you can see what is in stock and what has to be bought.
A form before the call-out
What is broken, which machine and which operating system, who will meet the engineer: a short form sits on the page next to the request, and the answers collect in it.
The money behind requests
See how many requests come in and of what kind, which jobs bring in the most and how much each engineer brings.
Quick start
How to open booking for IT services
Setting it up takes an evening: the page, the list of jobs and the team’s hours. Then the link goes on the site, on your Google listing and into your email signature.
-
Build your page
Add the name, a description, contacts and the areas you cover, so a client sees at once what you work with.
-
List the jobs
Give each one a length and a price: a consultation, diagnostics, a call-out, a setup, planned maintenance.
-
Set the engineers’ hours
Open the hours when the team goes out and connects remotely, and leave travel breaks between addresses.
-
Share the link
Put it on the site, on your Google listing and in your email signature. Requests appear in the team’s calendar at once.
The result in numbers
A call is set without a thread about the time
A client in another country opens the page, sees the hours you work and the slots that are free, and picks one. The format is named in the description of the job, so it is clear whether this is a call-out or a remote session.
Try for free
24/7
Clients send a request at any hour, night included
3 min
To add an engineer with their jobs
100%
Of reminders go out automatically
30+
Integrations, calendar and Telegram among them
(4.9/5)
500+ businesses already run on Bookly
Fewer Lost Leads.
More
Loyal Clients.
Attract clients, take bookings, automate communication, and track results — no complicated setup.
Have a question about Bookly for IT services?
Ask it here. The answer appears under your question and lands in your inbox, and stays on the page for the next person looking for the same thing.
Already asked
our techs get a percentage of every job can bookly calculate it
Aaron
Bookly team
Yes. In Finance set each technician’s pay scheme to Percent of the service. Earnings are counted from paid bookings, and each tech’s page lists the bookings behind the earnings.
just now
Awaiting an answer
Yes. Every job has its own length and price, so a thirty-minute remote session and half a day on site sit in the same calendar without fighting each other.
Yes. Breaks are set in the engineer’s schedule, and that time is never offered to clients as free.
Yes. A short form sits on the page next to booking: what is broken, which machine and operating system, the address, and who will meet the engineer.
Yes. Each has their own schedule and their own list of jobs, and the shared calendar shows how loaded the whole team is.
Yes. A remote session is set up as a job of its own with its own length and price, so that is what the client books. You send the meeting link the way you already do: Bookly does not generate one.
Yes, though by hand. You mark the money for a call-out or for diagnostics on the booking itself, and anything sent in advance goes into Finance as a Deposit operation. Operations then shows which request the money belongs to. It is not required.
Yes. Create an account and set booking up with no card and no commitment.
Other niches in this industry
Bookly is not only for IT services. Pick your own line of work: the same tools are there, arranged around different days.
Online booking for IT services
Bookly is a Ukrainian online booking and CRM service for IT service teams: clients pick the job, a call-out or a remote session and a time, and a form asks what exactly is broken. The request goes into the engineers’ calendar, and each client’s kit, contacts and job history stay in their card.
A request to an IT service almost always begins as “nothing works”. Then comes half an hour of questions: what exactly broke, which machine, at what address, when someone can come and who will open the door. While that is being sorted out the client waits, and the engineer has no idea whether to bring a cable, a drive, or nothing at all.
A booking page moves those questions to the front. The client sees the jobs, a consultation, diagnostics, a call-out or planned maintenance, with their length and price, picks the format and a free slot, and a short form collects the problem before the request ever reaches the calendar. The engineer leaves with the context instead of working it out on site.
The schedule holds what a spreadsheet never shows: jobs of different lengths, travel breaks between addresses, and the fact that networks, servers and accounting systems are three different people. The shared calendar shows the whole team’s day, and a reminder the day before cuts the trips that end with nobody on site.
The history of the work stays in the client card: which router was replaced, what shape the server is in, what is odd about that office’s network and who to call. Parts and consumables are tracked in stock, so before a call-out you can see what you actually have. And the page itself works as one link for the site, the Google listing and the signature under every email.
Bookly team