How to change your account email

Go to Settings → Security → Change email, enter the new address and the 4-digit code we send to it. Your email changes only after you enter the code.

You don’t need your password for this: access to the new mailbox is the proof. One email address means one Bookly account, so you can’t take an address that already has another account.

How to change your email

1. Open Settings → Security and click “Change email”.
2. Type the new address in the “New email” field and click “Continue”.
3. In the new mailbox, open the “Confirm your new email address” email.
4. Enter the 4-digit code on the “Verify your new email” screen. The code is valid for 5 minutes.

Until you enter the code, your account keeps the old email. If you see “Could not change the email.”, refresh the page and try again.

You can’t change your email in My Profile — the hint there says “*Manage your email address from the Security tab.”

Your email isn’t verified

If Security shows “Verify your email address”, click “Resend email” and confirm the address from the email.

If something goes wrong

The code doesn’t arrive or doesn’t work

The code goes to the new address, not the old one, so check the spam folder of the new mailbox. For a new code, click “Resend code” — no sooner than 60 seconds later. Each code allows 3 tries. If Bookly says “Could not verify the code.”, request a new code and enter it.

“This is already your current address.”

You entered the email your account already has. Type a new address.

“Wrong code. Check the email and try again.”

Check the digits in the latest “Confirm your new email address” email and enter them again.

“The code has expired. Request a new one.”

The code is valid for 5 minutes. Click “Resend code” and enter the new one.

“Too many attempts. Request a new code.”

The code was entered wrong three times and no longer works. Request a new one.

“Too many codes requested. Try again later.”

You requested too many codes in a row. Wait and try again later.

“Code confirmation is temporarily unavailable after several failed attempts. Please try again later.”

After several wrong codes in a row, Bookly temporarily locks this step. Wait and try again later.

The new address already has a Bookly account

One email address means one account, so you can’t use that address. Choose another one.

You no longer have access to your old email

You don’t need the old mailbox for the change: the code goes to the new one. What matters is that you can sign in. If you can’t, support can change your account email: write to support. Write any time — we reply during working hours. Never send your password or codes: support doesn’t need them.

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