Anna Lewis
Mon
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Services and Schedule
Extra time before and after a service
Extra booking time is minutes before or after a service for preparation or cleanup. Online booking takes them into account when it looks for free time, but the booking itself doesn’t keep them.
2 min read
In this article
Extra booking time is minutes before or after a service for preparation or cleanup. Online booking takes them into account when it looks for free time, but the booking itself doesn’t keep them.
Who can do this
Extra time is part of a service, so the same people change it: the salon owner and Full access.
How to do it
- Open “Workspace” → “Services” and click the service.
- Under “Extra booking time”, choose the minutes before and/or after the appointment — up to 240 each. “No extra time” removes the pause.
- Click “Save”.
How it works
- When a client books online, Bookly looks for a time where the minutes before the first service and after the last one are free too.
- If a client books several services in one visit, no extra time is added between them — only before the first and after the last.
- The booking itself is saved without the extra time: it ends exactly when the services end.
- So another service without extra time can be booked right after it.
- Extra time isn’t taken into account when you add a booking by hand in the CRM.
If something goes wrong
Clients book back to back
Check that the right services have extra time set. Remember that the booking is saved without it, so a service without extra time can follow straight on. If you need a pause at the same time every day, add a break to the specialist’s schedule — breaks block the time for online and manual bookings alike.
The CRM doesn’t keep a pause in manual bookings
That’s right: only online booking takes extra time into account. When you book a client by hand, leave the pause yourself.
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