How to change or remove the card for your Bookly plan

With plata by mono, a new card is saved when you pay for your plan with it using the “Pay” button — the card can’t be swapped on its own. With WayForPay we don’t keep a card: you pay each period by link with any card.

Who can do this: the salon’s account owner.

How to change your card

It depends on the payment provider of your subscription. The “Plans & Billing” tab shows it: “Paid via {name}”.

plata by mono: a new card comes with a payment

plata by mono has no separate card check, so you can’t swap the card in advance: “The card can’t be changed on its own here: a new one is saved when you pay the next period.” The card you pay for the plan with becomes the one we charge from then on.

1. When a charge to the old card fails, open the “Your payment didn’t go through” email and choose “Pay now”. Or open “Settings” → “Plans & Billing” and choose “Pay”.
2. Pay with the new card on the plata by mono page.
3. From then on, Bookly charges that card.

While the charge is unpaid, your plan stays on for 7 more days, so there’s time to pay with the new card.

WayForPay: no card is saved

If your subscription is paid through WayForPay, we don’t keep a card: “No card is kept for this subscription: each period is paid by the link from the reminder.” So there’s nothing to change — you can pay each period with any card on the WayForPay page.

The “Update card” button

It appears in the “Plans & Billing” tab only when your subscription’s payment provider can check a card on its own; plata by mono and WayForPay don’t have it. The screen warns you first: “We open the payment page to save your new card. The bank may charge 1 ₴ and give it back at once.” Choose “Continue” and enter the new card’s details — Bookly then shows “Your card is updated.” If the subscription is unpaid, we charge what’s due as soon as the card is saved. You can change your card up to 3 times a day.

How to remove your card

1. Open “Plans & Billing” → “Manage subscription” → “Remove card”.
2. Confirm: “Auto-renewal stops. You keep access until {date}.” → “Remove”.

Without a card the subscription won’t renew: it ends with the paid period, and the salon moves to Basic. The tab will say “No card saved”. Resuming autopay needs a working card, so with plata by mono a subscription can’t be resumed once its card is removed — when the period ends, simply buy the plan again. With WayForPay there’s nothing to remove: we don’t keep a card.

If something doesn’t work

I was charged 1 ₴

That only happens when you change the card with “Update card”: it’s the card check, and your statement says “Bookly: перевірка картки, кошти повертаються одразу” (card check, refunded at once). The bank returns the money by itself. More in Two charges or an unfamiliar charge from Bookly.

“Too many requests. Try again in a minute.”

You can change your card up to 3 times a day. If you’ve already changed it three times, the next change becomes possible later, within a day. More in Payment errors.

“Coming soon — this section is being built.” after “Remove card”

That’s what the tab currently shows when there’s no saved card any more — for example, it was removed on another device. Reload the tab: if it says “No card saved”, there’s nothing to remove. More in Payment errors.

My card expires soon

30 days before your card expires, you get a “Your card expires soon” email. With plata by mono you can’t swap the card in advance: when the charge to the expired card fails, pay with the new card using the “Pay” button — the plan stays on for 7 more days meanwhile. If the tab has an “Update card” button, change the card with it.

Related articles

• Your Bookly plan payment failed: retries, 7 days of access and 3-D Secure
• Two charges or an unfamiliar charge from Bookly
• How to cancel or resume your subscription