Paying for extra Team seats

A new seat is first paid pro rata until the end of the current billing month, then monthly together with your plan. On a yearly Team plan, seats are billed separately every month; unpaid seats are turned off after 7 days, and the plan carries on.

Who can do this: the salon owner buys, pays for and removes seats. A staff member with “Full access” can send a request with “Ask the owner to pay” — the owner then sees “The request for {N} seat is awaiting payment” and pays it with “Pay for {N} seat”.

Team includes 3 seats, and the card marked “Admin” doesn’t take a seat. What takes a seat and what happens to staff beyond the seat count is in Seats on the Team plan: what’s included and how to add more.

How to buy seats

1. In the CRM, open Workspace → “Staff” and choose “Buy one more seat”. If you’ve bought seats before, choose “Manage seats” → “Add seats”.
2. In “How many seats to add”, choose the number. The window shows “Price: {price} per seat a month” and “+{amount} a month, billed with your plan”.
3. Choose “Continue to payment”, check the amount, tick the box to agree to the offer and pay.
4. The seats appear as soon as the payment goes through: “The seats are added.”

What a new seat costs now

For the current billing month you pay pro rata for the days left — the confirmation shows “For the rest of the period, until {date}”. It’s a separate payment: on the payment page and the receipt it’s called “Bookly Team: додаткові місця × N до кінця місяця” (extra seats until the end of the month).

Monthly billing

After that, seats are billed every month together with your plan: “+{amount} a month with your plan”. On the renewal receipt it’s a separate line, “Bookly Team: додаткові місця × N, 1 місяць”.

Seats on a yearly Team plan

If Team is paid for a year, seats are still billed monthly — as a separate payment. With autopay we charge it to your card; with pay by link you get a “Pay for your extra Bookly seats by {date}” email. The “Plans & Billing” tab shows “Pay for extra seats by {date}: {amount}”.

These payments go on while the seats are active, even if you turned off the plan’s auto-renewal, but no longer than the end of the paid year.

Seats during the trial

Seats added during the trial are free: “Nothing to pay now: the seats are billed from {date}”. Billing for them starts with your first paid period.

How to remove a seat and stop paying for it

1. On the “Staff” page, choose “Manage seats” → “Remove seats”.
2. In “How many seats to remove”, choose the number. Only free bought seats can be removed — the window shows how many there are now.
3. Check “The seats work until {date}” and “After that: {amount} a month”, then choose “Remove {N} seat”.

The seat works until the end of the paid month: “The paid period is not refunded — the lower amount applies from the next charge. Changed your mind? The reduction can be cancelled.” To undo it, choose “Cancel reduction” on the “Staff” page.

If you see “Send request” instead of a payment

That happens when the salon’s plan isn’t paid in the account but by an invoice from Bookly, or was granted by the Bookly team. The seats then appear as soon as we approve the request: “The seats appear as soon as we approve the request. The bill comes together with your plan’s bill.” While the request is waiting, you can withdraw it with “Cancel request”.

If something doesn’t work

“The payment for extra seats failed”

Your plan carries on, and the seats keep working for 7 more days — until the date on the screen: “The payment for extra seats failed. The seats stay until {date}.” Pay with the “Pay” button in the “Plans & Billing” tab or on the CRM banner, or by the link in the email. With plata by mono, the card you pay with is saved for the next charges. If the tab has an “Update card” button, we charge for the seats as soon as the card is saved: “Once the card is saved, we charge for the extra seats right away.”

“Extra seats turned off”

If no payment arrives within 7 days, the seats are turned off, and Team stays on until the end of the paid year. Your staff stay, but if there are more of them than seats, no new bookings can be made for the people you added last — neither in the CRM nor in online booking. Buy a seat on the “Staff” page or archive the extra staff members. If you buy seats again in the same month, you pay for the whole month.

I can’t buy a seat

• “Extra seats are only available on the Team plan.” — move to Team first: How to change your plan or billing period.
• “The seat price has not been set yet” — you can’t buy a seat for now, contact support.
• “Paying for seats is unavailable right now. Please try again later.” — try again a little later.
• “The seats in this request are priced in a different currency…” — choose “Cancel request” and contact support, see Payment errors.
• “This seat request is already paid or canceled. Refresh the page.” — refresh the “Staff” page.

I can’t remove a seat

• “All bought seats are taken — to remove a seat, first archive someone.”
• “Seats cannot be removed while a request for seats is open. Cancel the request or wait for it.”
• “We’re charging for the next month right now, so the seats can’t be changed yet. Please try again in a few hours.”

Why are there two payments this month?

A new seat is first paid separately for the rest of the month, and on a yearly Team plan seats are billed as a separate monthly payment. More in Two charges or an unfamiliar charge from Bookly.

Didn’t find your case? Contact support. Write any time — we reply during working hours.

Related articles

• Seats on the Team plan: what’s included and how to add more
• Two charges or an unfamiliar charge from Bookly
• Your Bookly plan payment failed: retries, 7 days of access and 3-D Secure