Anna Lewis
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Getting Started
Time zones: where to set them and what they change
Booking times follow your salon’s time zone: CRM → “Admin” → “Workspace” → “General” → “Timezone”. If you don’t set one, Kyiv time is used.
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In this article
Booking times follow your salon’s time zone: CRM → “Admin” → “Workspace” → “General” → “Timezone”. If you don’t set one, Kyiv time is used.
Who can do this. The owner, or a staff member with “Full access”, changes the salon’s time zone.
How to do it
Your salon’s time zone
- In the CRM, open “Admin” → “Workspace” → “General”.
- In the “Timezone” field, pick the zone your salon works in.
The hint next to the field explains: CRM counts “now” and “today” in this timezone: the calendar time line, the highlighted day, a client’s last visit. Online booking uses the same zone to work out which of today’s hours have already passed. And the “Add to calendar” button, which a client uses to save the visit to their own calendar, uses the salon’s zone too.
Other time zones in Bookly
- Your profile. “My Profile” → “Timezone” is your personal zone. It’s used, for example, to show when an SMS sign-in code was sent and until when it’s valid.
- Your Multilink page. The page settings have a “Timezone” too. Online booking times still follow the salon’s zone in the CRM.
- Your Bookly plan. Payment dates, payment retries and plan reminders run on Kyiv time. The email with a payment link on the last day arrives at 9:00 Kyiv time, and the emails about your trial ending at 10:00 Kyiv time.
If something goes wrong
Bookings are an hour off, a client came early
Check the salon’s time zone: CRM → “General” → “Timezone”. If it was never set, Kyiv time applies — and for a salon in another country the times will be off.
The widget says “This time has already passed — pick another one”, but it’s still early
The widget decides that a time has passed using the salon’s zone. If the CRM has the wrong zone, today’s hours “pass” earlier or later than they really do. Fix the salon’s time zone.
I work in another country, but the times are Kyiv time
Set your country’s zone in the CRM, and your personal zone in “My Profile”.
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