4 articles · ~10 min

For Salon Clients

For people who booked with a salon: how to cancel or move a visit, why a text did not arrive and how to reach the salon.

Articles in this section

2 min read

How to cancel or reschedule your appointment

Only the salon you booked with can cancel or move your appointment: call or message them. The salon’s contacts are on its page and on the booking confirmation screen (the “Contact salon” button).

The SMS code or reminder didn’t arrive

The SMS code confirms your phone number when you book; it only goes to Ukrainian numbers (+380). Check the number, wait a minute and tap “Resend code”; if the SMS still doesn’t come, call the salon.

3 min read

Your booking request hasn’t been confirmed

“Booking request sent” means the salon still has to confirm the time and may decline it. If you hear nothing, contact the salon directly.

2 min read

I’m a salon client: who to contact

Bookly is the service a salon uses to take bookings; your appointment, prices and times are run by the salon itself. For any question about your visit, contact the salon — its contacts are on its booking page.

3 min read

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