Anna Lewis
Mon
1
For Salon Clients
The SMS code or reminder didn’t arrive
The SMS code confirms your phone number when you book; it only goes to Ukrainian numbers (+380). Check the number, wait a minute and tap “Resend code”; if the SMS still doesn’t come, call the salon.
3 min read
In this article
The SMS code confirms your phone number when you book; it only goes to Ukrainian numbers (+380). Check the number, wait a minute and tap “Resend code”; if the SMS still doesn’t come, call the salon.
What the code is for
The code confirms the number is yours. Without it the booking isn’t created — the widget asks: “Confirm your phone number with the SMS code.”
How to do it
- Check the number in the form: one wrong digit and the SMS goes elsewhere.
- Tap “Send code” — the widget says “We’ll send a 4-digit code by SMS to …”. The SMS carries the code and the salon’s name, and ends with “Do not share it with anyone.”
- Enter the 4 digits.
- If no SMS comes: “If the code does not arrive within a minute, request a new one.” When the “Resend code in …” timer runs out, tap “Resend code”.
Codes only go to Ukrainian numbers (+380).
If something goes wrong
“Could not send the SMS — please call the salon”
The SMS couldn’t be sent to your number. Book by phone instead — the salon’s number is on its page.
Your number isn’t Ukrainian
Codes only go to numbers starting with +380. With a foreign number you can’t book online — call the salon.
“Incorrect code. Attempts left: …”
Check the digits and enter the code again. If you’ve run out of attempts — “Too many wrong attempts. Request a new code” — tap “Resend code”.
“The code has expired. Request a new one”
That code no longer works. Tap “Resend code” and enter the new one.
“Too many codes requested. Try again in …”
One number can request no more than 3 codes an hour and 6 a day. Wait for the time shown. If you see “Too many codes requested. Try again later”, try again later or call the salon.
“Check the phone number”
There’s a mistake in the number. Check the digits and enter it again.
“Could not confirm you are not a robot. Try again”
Refresh the page and try again.
You didn’t get a reminder about your visit
After booking, the widget says “We’ll send you a reminder before your visit”. The salon sends the reminders: if yours didn’t come, check the time of your visit with the salon.
People also ask: no text with the code, the SMS didn’t come, verification code not received, no reminder text.
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