8 articles · ~31 min

Online Booking

Your calendar, reminders, rescheduling and cancellations.

Articles in this section

4 min read

How a client books online and what they see

The client opens your page, picks a service, a specialist and a time, enters a name and a phone number, and confirms the number with a code from an SMS. They then see "Booking request sent" or "Booking confirmed", depending on your settings.

The calendar: views, new bookings and edits

The CRM calendar has "This Day", "This Week" and "Group View" with a column for each specialist. You create a booking with "Add event" or by selecting time in the grid; online bookings appear on their own, without reloading the page.

4 min read

Rescheduling or archiving a booking

To reschedule, drag the booking in the calendar and confirm the new time; you can still "Undo" it right after. A cancelled booking is archived with a reason: it leaves the calendar but stays in "Bookings".

3 min read

What a client receives after booking: confirmations and reminders

After booking online, the client sees "Booking request sent" or "Booking confirmed" and can add the visit to their calendar. Automatic messages — confirmation, reminder, reschedule and cancellation notices — are switched on in the widget: "Booking" → "Communication".

3 min read

A client can’t book online: reasons and fixes

Usually a Basic salon has used its 30 bookings this month, booking is paused, the widget is missing the service or specialist, or there is no free time. Sometimes the time was just taken, the client already booked twice in a day, or the SMS code fails.

7 min read

Booking widget: services, specialists, fields and confirmation

The booking widget lives on the "Booking" tab of your Multilink page and is set up in three tabs: "Details", "Booking" and "Settings". That is where you choose services and specialists, form fields, manual or automatic approval and double-booking protection.

4 min read

What “Sample services — booking is not connected yet” means

This message means the widget is showing a sample: your CRM has no active service yet, or the CRM didn't respond. Add a service in the CRM and assign a specialist to it — your own services will appear in the widget within a few minutes.

3 min read

Why unconfirmed bookings are declined automatically

A "New" booking holds its time only until a deadline: by default 60 minutes before the start, or 20 minutes after it if the booking was made later. Then it becomes "Declined" and the time is free again. Change the deadlines in the CRM: "Workspace" → "Rules".

3 min read

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