Which emails Bookly sends and which you can turn off

Sign-in codes, password resets, email confirmations, payments and receipts always arrive. In Settings → Notifications you can turn off emails about new leads, subscription reminders, product news and promos.

Emails that always arrive

“Sign-in codes, password resets and email confirmations are always sent — the account cannot work without them.” They can’t be turned off, and neither can the other service emails:

• the sign-in code, the notice that code sign-in is temporarily locked, email confirmation, password recovery and invitations to a salon’s CRM;
• emails about paying for your Bookly plan: “Payment received”, “Your subscription is active”, “Your payment didn’t go through”, “Please confirm your payment”, “Please add a new card”, “Your subscription renews soon”, “Your card expires soon”, “Your subscription is canceled”, “Your plan has ended”, “Your refund is on its way”, and emails about extra seats.

Emails you can turn off

• New leads — “Someone filled in a form on your public page.” On by default.
• Subscription — reminders that a trial or a plan is ending. On by default.
• Product updates — new features and noticeable changes in Bookly. On by default.
• Offers and promos — discounts and special offers. Off by default.

What the Subscription switch turns off

Only the reminders that a trial or a plan is ending — for example “Your Team trial ends in 3 days”; such an email arrives at 10:00 Kyiv time. “Payment and receipt emails are always sent.”

How to do it

1. Open the account menu and choose Settings.
2. Go to the Notifications tab.
3. Turn the emails on or off — each change is saved at once.

Emails go to the account address shown under the “Email notifications” title. Salon staff see only Product updates and Offers and promos.

Do the salon’s clients get emails?

No. The online booking form has no email field, so Bookly sends no emails to your clients. What a client gets after booking is covered in What a client receives after booking: confirmations and reminders.

If something goes wrong

“Could not save. Try again.”

The switch went back because the change wasn’t saved. Check your internet connection and switch it again.

On a phone: “Notification settings are not on the phone yet. They are in the desktop version.”

In the CRM on a phone these switches don’t open. Tap “Open desktop version” in the same message, or open Settings → Notifications on a computer.

Emails don’t arrive or land in spam

• Check your Spam and Promotions folders.
• The new-lead email arrives only while New leads is on; the requests themselves are always in Leads.
• If the sign-in code doesn’t arrive, see The sign-in code doesn’t arrive.
• To change the account email, see How to change your account email.

Didn’t find your case? Contact support. Write any time — we reply during working hours.

Related articles

• The notification bell: what arrives and turning on sound
• The sign-in code doesn’t arrive
• Payments and documents: receipts for your plan
• Free trial: 14 days of Team
• Leads: requests from your page, board and archive