Anna Lewis
Mon
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Getting Started
Multilink and CRM: what lives where
Bookly is two products with one sign-in: Multilink (my.bookly.me) for pages, links and online booking, and the CRM (crm.bookly.me) for the calendar, clients and finance. You move between them with “Switch product”, and the account settings are the same in both.
2 min read
In this article
Bookly is two products with one sign-in: Multilink (my.bookly.me) for pages, links and online booking, and the CRM (crm.bookly.me) for the calendar, clients and finance. You move between them with “Switch product”, and the account settings are the same in both.
Multilink: pages, links and booking
In the switcher, Multilink is labelled “Links, pages & bookings”. Its address is my.bookly.me. This is where your bookly.me/… pages live, along with links, the online booking widget, analytics and leads.
The CRM: clients, bookings and money
In the switcher, the CRM is labelled “Clients, bookings & sales”. Its address is crm.bookly.me. Its sections are “Calendar”, “Tasks”, “Finance”, “Bookings”, “Clients”, “Services” and “Notifications”. Salon settings sit under “Admin” → “Workspace”: “General”, “Working Hours”, “Services”, “Materials”, “Staff”, “SMS Center”, “Integrations” and “Rules”.
How to do it
Switching between Multilink and the CRM
- Click “Switch product”.
- Choose Multilink or the CRM.
The guided tour also takes you from Multilink to the CRM and back — here’s how to start it.
What they share
One sign-in covers both products, and signing out ends the session in all of them at once. The account settings are the same in Multilink and the CRM: “My Profile”, “Security”, “Plans & Billing”, “Help & Support”, “Notifications”, “My Company”, “Language”, “Device Activity”, “Connected Accounts”, “Terms & Privacy” and “Currency”.
If something goes wrong
I can’t find the calendar or my clients
The calendar, bookings, clients and finance are in the CRM. Click “Switch product” and choose the CRM.
I can’t find my pages
Pages and links are in Multilink. Switch to it with the same “Switch product” button.
“This account is for the salon’s CRM only”
That’s what a salon employee sees: their account opens only the salon’s CRM, and Multilink and the other Bookly products are closed to it — here’s why.
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