Anna Lewis
Mon
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Sign-in and Security
Lost the phone with 2FA: how to sign in
Sign in with a backup code: on the code screen, click “Use a recovery code”. As soon as you're in, connect the authenticator app on your new phone and create new backup codes.
3 min read
In this article
Sign in with a backup code: on the code screen, click “Use a recovery code”. As soon as you’re in, connect the authenticator app on your new phone and create new backup codes.
Backup codes are the 8 codes in the XXXX-XXXX format that Bookly showed you when you turned on two-factor authentication (2FA). Each one works only once.
How to sign in without your phone
- Sign in as usual — with your password or an email code.
- On the “Enter your authentication code” screen, click “Use a recovery code”.
- Enter one of the backup codes you saved and click “Confirm and sign in”.
Other ways in: if SMS codes are on as well and you still have your SIM card, click “Get a code by SMS”. And a browser where you passed 2FA in the last 3 days won’t ask for a code at all.
Right after you sign in
- Open Settings → Security → Two-factor authentication (2FA).
- Next to “Authenticator app”, click “Turn off” and confirm with your password and a backup code.
- Connect the app on your new phone — here’s how.
- Create new backup codes: next to “Backup codes”, click “Regenerate” and enter a code from the new app. The old codes will stop working.
Changed your phone number too? SMS codes to the new number are paused for 48 hours after the change — until then, sign in with the app or a backup code.
Backup codes
“If you lose access to your phone, you can use these codes to sign in. Each code can be used once.” There are 8 of them. Keep the codes away from your phone so they don’t get lost along with it. You can see how many are left in Security → Two-factor authentication (2FA): “… of 8 unused”.
If something goes wrong
“Enter a recovery code” — but you have no codes
If you didn’t save the backup codes and have no SMS codes or no SIM card, you can’t sign in on your own. Try a browser where you passed 2FA in the last 3 days — no code is needed there. If there isn’t one, see the next point.
No app, no SMS and no backup codes
Write to support from the email address your account is registered with and describe what happened. Write any time — we reply during working hours. Never send your password or codes: support doesn’t need them.
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Still have a question? Write any time — we reply during working hours.
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