Anna Lewis
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Data and Privacy
What data Bookly keeps
Bookly keeps your account details, your pages, bookings and clients, and the payment history of your plan. We never receive your full card number or CVV — you enter them only on the payment provider’s page.
3 min read
In this article
Bookly keeps your account details, your pages, bookings and clients, and the payment history of your plan. We never receive your full card number or CVV — you enter them only on the payment provider’s page.
What exactly we keep
Your account
Your name, email, phone number (optional), time zone, language and avatar — what you see in “My Profile”.
Sign-ins and devices
For every sign-in: the device, IP address, city and country. The security event log is kept for 180 days. Where you’re signed in right now: Active sessions: where you are signed in and how to sign out elsewhere.
The CRM
Clients, bookings, finance operations and salon staff. A booking keeps the name of whoever created or changed it.
Multilink pages
Pages, links and analytics of views and clicks — collected on every plan. The phone number a client gives with a review is “Used for verification only. It won’t be shown publicly.”
Plan payments
The amount, date, status and payment provider; the masked card (the last digits), its type and expiry date. For automatic payments, a token that only works with that same payment provider. Your acceptance of the offer — its version, the time, IP address and browser — is kept while the agreement lasts and for 3 years after.
We don’t receive your full card number or CVV: they are entered only on the payment provider’s page.
Why you closed the account
If you gave reasons when closing your account, we keep them.
How to do it
Where to see your data:
- “My Profile” — your account details.
- “Device Activity” → “Active Sessions” — where and on which devices you’re signed in.
- “Plans & Billing” → “Payments & documents” — plan payments and receipts.
- Clients, finance and receipts can be exported — here’s how.
When you leave
As soon as an owner closes the account, Bookly “forgets” its cards. A deleted account can be restored for 30 more days, then its data is deleted — see How to delete your data from Bookly.
Details for support
“Copy details for support” in “Help & Support” copies the product, version, language, browser and time — with no name, email or phone number.
The full list is in the Privacy Policy
Who else processes the data, where it’s stored and on what grounds: see the Privacy Policy.
If something worries you
You’re worried about your card details
Your full card number and CVV never reach Bookly — we only see the masked number. And don’t send them to anyone: Never send your code, password or card details.
Who can see your clients
You, and the staff you’ve given CRM access to. What they see depends on their access level — Staff access levels in the CRM. Only the owner and staff with “Full access” can export the client base.
You want to take your data with you
What you can export, and where: How to export your data.
Related articles
Still have a question? Write any time — we reply during working hours.
Other articles in this section
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How to export your data
You export your client base in the CRM: “Clients” → “Export” (a CSV file) — the owner and staff with “Full access” can do it. Finance exports to Excel, CSV or PDF in Professional mode, and your plan receipts are in “Payments & documents”.
3 min read
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How to delete your data from Bookly
Delete your account: “Settings” → “Security” → “Deactivate account” → “Delete account permanently”, then type DELETE. For 30 more days the account can be restored through support; after that its data is deleted.
3 min read
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Never send your code, password or card details
Bookly support never asks for your password, a code from an email or a text message, or your card number. If someone asks for them on Bookly’s behalf, it isn’t us — change your password and check your active sessions.
3 min read
