Anna Lewis
Mon
1
For Salon Clients
I’m a salon client: who to contact
Bookly is the service a salon uses to take bookings; your appointment, prices and times are run by the salon itself. For any question about your visit, contact the salon — its contacts are on its booking page.
3 min read
In this article
Bookly is the service a salon uses to take bookings; your appointment, prices and times are run by the salon itself. For any question about your visit, contact the salon — its contacts are on its booking page.
What Bookly is
The page you booked on belongs to the salon. Bookly gives the salon the tools — the page, online booking and a calendar — while the salon itself runs bookings, prices and times. So questions about your visit go to the salon.
How to reach the salon
- The salon’s page has its contacts. When online booking is closed, there’s a “Call” button there.
- The screen after booking has a “Contact salon” button.
What Bookly support can’t do
Bookly support answers salon owners and doesn’t manage your bookings: it can’t move or cancel your visit or refund a service — the salon does that.
If something goes wrong
The salon doesn’t answer
Try another way to reach them from the salon’s page.
You want a deposit back
Refunding a deposit or a service payment is up to the salon — contact them directly.
You want to leave a review or complain
“Only clients with a confirmed booking can leave a review.” The phone number you give with a review is “Used for verification only. It won’t be shown publicly.” Send a complaint about a specialist or a service to the salon.
The salon’s page won’t open or shows an error
Most often the salon has changed its address — get the new link from the salon’s Instagram or from a message the salon sent you. The old address shows “This page went out for coffee and never came back.” If the new link doesn’t open either, or shows an error, write to Bookly support. Write any time — we reply during working hours.
Does Bookly see your booking
Your booking is stored in the salon’s calendar in Bookly, and the salon works with it. Don’t share the SMS code with anyone — not even someone writing on behalf of the salon or Bookly: Never send your code, password or card details.
People also ask: how to contact the salon, the salon’s phone number, what is Bookly, the salon’s page won’t open.
Related articles
Still have a question? Write any time — we reply during working hours.
Other articles in this section
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How to cancel or reschedule your appointment
Only the salon you booked with can cancel or move your appointment: call or message them. The salon’s contacts are on its page and on the booking confirmation screen (the “Contact salon” button).
2 min read
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The SMS code or reminder didn’t arrive
The SMS code confirms your phone number when you book; it only goes to Ukrainian numbers (+380). Check the number, wait a minute and tap “Resend code”; if the SMS still doesn’t come, call the salon.
3 min read
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Your booking request hasn’t been confirmed
“Booking request sent” means the salon still has to confirm the time and may decline it. If you hear nothing, contact the salon directly.
2 min read
