Anna Lewis
Mon
1
For Salon Clients
Your booking request hasn’t been confirmed
“Booking request sent” means the salon still has to confirm the time and may decline it. If you hear nothing, contact the salon directly.
2 min read
In this article
“Booking request sent” means the salon still has to confirm the time and may decline it. If you hear nothing, contact the salon directly.
What each screen means
- “Booking request sent” — “We asked the salon to confirm … — you will get an update soon”. The salon hasn’t confirmed the time yet.
- “Booking confirmed” — “Your appointment is confirmed for …”. You’re booked.
If you saved an unconfirmed booking to your own calendar, the event is called “Booking request: …” and carries the note “The salon has not confirmed this booking yet — it may still be declined.”
How to check whether you’re booked
- Think back to the screen you saw after booking: “Booking confirmed” means you’re booked.
- If it was “Booking request sent”, call or message the salon — the “Contact salon” button on the booking screen, or the contacts on the salon’s page.
If something goes wrong
The salon is taking a long time to confirm
The salon decides how bookings are confirmed — by hand or automatically — and what happens to unconfirmed ones: an unconfirmed request may be cancelled. To know for sure whether they expect you, contact the salon.
Your booking was declined
The salon can decline a request. Pick another time, or arrange it with the salon directly.
“This time was just taken — pick another one”
Someone booked that time a moment before you. Pick another one.
“This time has already passed — pick another one”
The time you chose has already started. Pick a later one.
“Online booking is paused — contact the salon directly”
The salon isn’t taking online bookings for now. Call or message the salon.
“Online booking is temporarily unavailable. Please call or message the salon.”
You can’t book online right now. Tap “Call” or use the salon’s contacts. If you see “Online booking is temporarily unavailable. Please contact the salon.”, find the contacts on the salon’s page.
“You have already booked today. To book again, please contact the salon.”
You’ve already booked online with this salon today. To book again, contact the salon — they’ll book you in themselves.
People also ask: no confirmation came, my booking isn’t confirmed, am I booked.
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