Anna Lewis
Mon
1
Reminders
Clients always know when they are booked in
Bookly texts your clients for you: a confirmation 10 minutes after the booking, a reminder the day before the visit and a notice if the date or time changes. You only switch on the notifications you need.
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9:41
B
Bookly
Fri, 18 Sep 11:15
Hi Daryna! Your appointment with Anna Levko is confirmed for 22 September at 14:00. See you soon!
Mon, 21 Sep 14:00
Reminder: Daryna, you have an appointment tomorrow at 14:00 with Anna Levko.
Mon, 21 Sep 16:32
Hi Daryna, your appointment has been moved to 24 September at 11:30.
Text Message · SMS
Fewer no-shows
Reminders keep working while you are with clients
Automated SMS reminders and updates for your clients reduce no-shows and keep appointments organised. Bookly sends every SMS by itself, from your template, and the “SMS Center” section shows how many SMS you have left, with the “Buy SMS package” button beside it.
Notifications
What clients get, and when
Three notifications follow a booking from the moment it is made to the visit itself, and each takes its text from your template.
Booking confirmation
Book a client in by phone or on site, and 10 minutes later they get an SMS: who they are booked with, on which day and at what time.
Visit reminder
The day before the visit the client gets an SMS with the time and the specialist’s name. Right after booking online they also read: “We’ll send you a reminder before your visit”.
Reschedule notice
Move a booking to another day or time, and 10 minutes later the client gets an SMS with the new date and time.
Your own templates
On the “SMS Templates” tab every message has its own text, and the tags {client_name}, {staff_name}, {date} and {time} fill in the client’s name, the specialist, the date and the time.
SMS Center
Every SMS arrives at its own time
On the “Notifications” tab each SMS says when it is sent: 10 minutes after the booking, the day before the visit or 10 minutes after a reschedule. A switch and the template preview sit beside it.
A switch for each
Every notification is switched on separately, so clients get only the SMS you have chosen.
Template preview
The SMS text is right on the card, and a counter shows the number of characters and SMS.
How do you switch on reminders?
Set the notifications up once, and from then on Bookly sends the SMS itself.
1
Switch on notifications
Open “Workspace”, then the “SMS Center” section, and on the “Notifications” tab switch on the ones you need.
2
Check the template
On the “SMS Templates” tab read the text of each SMS: the tags fill in the name, the specialist, the date and the time, and the counter shows the number of characters and SMS.
3
Clients get their SMS
Book and move visits as you always do: the confirmation, the reminder and the reschedule notice reach clients by themselves.
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