Public offer

Current version: October 5, 2026 (version ID 2026-10-05).

Sole proprietor Sverediuk O. V. (Ukrainian FOP), tax ID 3423602956 (“Bookly”, “we”), offers to enter into an agreement for paid access to the Bookly service on the terms below. This is a public offer: the terms are the same for everyone who pays for a plan or an SMS pack.

Subject of the agreement

We provide access to the online service Bookly (bookly.me): online booking, the CRM and the other features of the plan you paid for, as well as SMS packs. You can use the service in the browser, with nothing to install, or in the mobile apps.

By paying for a plan or an SMS pack you confirm that you use Bookly for business or professional purposes, not for personal needs.

The agreement is made with the owner of the Bookly account. If you pay on behalf of a sole proprietor or a company, or for someone else’s account, you confirm that you are authorised to do so.

How the agreement is made

You enter into the agreement when you tick the box agreeing to the offer on the payment screen and pay for the order. If your subscription renews by automatic charge to your card, the box reads “I agree to the offer and auto-renewal”; if you pay for each next period by a link, and for an SMS pack, it reads “I agree to the offer”.

If you pay an invoice issued by Bookly, the agreement is made when you pay the invoice, and the payment means you accept this offer.

A plan or a pack counts as paid once the payment provider has confirmed the payment.

Access to a paid plan or an SMS pack opens right after payment: by paying, you ask us to start providing the service at once.

Term of the agreement

The agreement runs from the payment to the end of the paid period and renews together with the subscription.

It ends when a paid period ends without renewal, when you delete or deactivate your account, or when we close your account on the grounds set out in the Terms of Use.

Plans and prices

Plans, their features and prices are shown on the pricing page and in your Bookly account.
The amount depends on the plan, the billing period (a month or a year) and, for the Team plan, the number of staff seats.
You see the exact amount, currency and period on the confirmation screen before you pay. In Ukraine you pay in hryvnias (UAH).
We are not registered for VAT, so no VAT is charged on our prices.
The price is fixed at the moment of payment and stays the same on renewal until you change the plan or the billing period.
We can change the price of an existing subscription only from the next period, by emailing you at your account address at least 30 days before the first payment at the new price. If the new price does not suit you, cancel the subscription before that date.

Free trial

The trial is free and does not oblige you to anything.
If you pay for the same plan as your trial, the payment is taken at once, and the paid period starts when the trial would have ended. Your trial days are not lost.
If you pay for a different plan, the trial ends at the moment of payment, and the paid period starts then.

Changing your plan

An upgrade to a higher plan without changing the billing period applies at once. You pay a prorated amount for the time left until the end of the paid period; it is shown before you confirm. We do not charge amounts under UAH 1.
A move to a lower plan, fewer seats and any change of the billing period (including from monthly to yearly) apply from the next billing period.
While a payment link for the next period is waiting to be paid, you cannot change the plan or the number of seats — pay it first.

Staff seats on the Team plan

The Team plan includes 3 seats. You can buy more in the CRM, on the Staff page.
A new seat is first charged prorated to the end of the current billing month, and monthly after that.
If the Team plan is paid yearly, extra seats are paid for separately, every month. These payments continue while the seats are active, even if you cancelled auto-renewal of the plan, but no longer than to the end of the paid year.
You can remove a seat on the same Staff page. The seat is removed at the end of the month already paid for, and it is not refunded.
If you pay for your plan by an invoice from Bookly rather than in your account, new seats appear as soon as Bookly confirms your request.

Renewal

Your subscription renews for the same period at the end of the paid period — by automatic charge to your card or once you pay a payment link, depending on the payment provider. Your method is shown on the confirmation screen before you pay and in “Settings” → “Plans & Billing”, together with the date and amount of the next payment.
If your subscription renews by automatic charge, the “I agree to the offer and auto-renewal” box is your instruction to us to charge the amount for the next period to the card you saved during payment.
If your subscription renews by link, we do not charge anything ourselves: we email you a link to pay for the next period 3 days before the paid period ends and again on its last day; you can also pay in “Settings” → “Plans & Billing”.

Cancelling your subscription

You can cancel the subscription at any time: “Settings” → “Plans & Billing” → “Manage subscription” → “Cancel subscription”. Your plan stays active until the end of the period already paid, and there are no further charges or payment links for the plan.
If your subscription renews by automatic charge, removing your saved card also turns auto-renewal off.
Monthly payments for extra seats on a yearly Team plan continue while the seats are active, but no longer than to the end of the paid year. To stop them earlier, remove the seats on the Staff page.
If you deactivate or delete your account, the subscription ends at once, with no refund for the rest of the period. If you return to a deactivated account, you will need to pay for the plan again.

If a payment fails or is late

If an automatic charge fails, we will email you. If your bank declined it temporarily, we try the charge again.
If the link for the next period is not paid by the end of the paid period, we send a reminder a day before the plan stops working. If a link for the monthly payment for extra seats is not paid, we send a reminder a day before we turn those seats off.
You can pay, confirm the payment or update your card on the Plans & Billing tab.
If a renewal payment does not arrive on time, your plan stays active for 7 more days from the end of the paid period.
If no payment comes through in that time, the account moves to the free Basic plan with its limits. Your account data is not deleted, but paid features are unavailable until you pay for the plan again.
If the monthly payment for extra seats on a yearly Team plan does not arrive on time, those seats stay active for 7 more days from the date it was due. If no payment comes through in that time, we turn those seats off, and your Team plan stays active until the end of the paid year. Your staff stay in the account, but if there are more of them than seats, the staff added last cannot take new bookings until you buy seats on the Staff page or archive the extra staff.

SMS

Paid plans come with a monthly SMS allowance. How many SMS your plan includes is shown on the pricing page.
The allowance resets on the 1st of each calendar month. Unused SMS do not carry over to the next month.
SMS packs (when they are on sale) are added to your balance after payment and do not expire. If you delete your account, unused SMS from packs are lost.
We do not refund an SMS pack once it has been added to your balance. The exception is an erroneous charge.

Refunds

Subscriptions are not refunded: we do not refund a payment for a plan — neither for unused days nor after you cancel the subscription. SMS packs are not refunded either.

There is one exception — an erroneous or double charge: we refund that money in full. If your card was charged by mistake or twice, write to support@bookly.me — preferably from your account’s email address and within 14 days of the payment, so we can check it faster. Include the date and the amount of the payment. We refund an erroneous or double charge even if you write later. We reply during working hours.

The money goes back to the same card through the same payment provider. When it arrives depends on your bank: usually within 3–7 business days, sometimes up to 30 days.

The details are on the Refund policy page, which is part of this offer. It also covers unfinished payments and disputing a payment with your bank.

Payment provider

Payments are currently processed by the payment provider WayForPay — Financial Company “WAY FOR PAY” LLC (ТОВ ФК «ВЕЙ ФОР ПЕЙ»), EDRPOU 39626179.

You enter your card details only on the payment provider’s page. Bookly never receives your full card number or CVV code: from the payment provider we get only the result of the payment, a masked card number with only the last digits visible, the card type and expiry date and, for automatic renewal, a token that works only with that payment provider.

Liability and disputes

Limits of liability, force majeure, the governing law and how disputes are resolved are set by the Terms of Use: the service is provided “as is”, without a guarantee of uninterrupted operation, and disputes are resolved under the law of Ukraine by the courts of Ukraine.

Notices

We send notices under this agreement to the email address of your Bookly account. Send requests and claims to support@bookly.me.

Changes to this offer

The current version of the offer is always on this page, with its date and version ID at the top.

The version that applies to you is the one you accepted at payment. A new version starts to apply to you from the next paid period if we email it to your account address at least 14 days before that payment and you do not cancel the subscription.

We keep the previous versions of the offer and send them on request.

The Refund policy page is part of the offer: when it changes, the version of the offer changes too.

This English text is a translation: if it differs from the Ukrainian version, the Ukrainian version applies.

Seller

Seller: sole proprietor Sverediuk O. V. (Ukrainian FOP)
Tax ID (RNOKPP): 3423602956
VAT: not registered for VAT, no VAT is charged
Email: support@bookly.me
Telegram: @BooklySupport2Bot — our support bot
Website: bookly.me

The same details are on the Legal & contact details page.