Refund policy

Current version: October 5, 2026.

In short: subscriptions are not refunded. Cancelling a subscription only stops future payments for the plan.

The main rule

Subscriptions are not refunded: we do not refund a payment for a plan — neither for unused days nor after you cancel the subscription. If you cancel the subscription, there are no further payments for the plan, and your plan stays active until the end of the paid period. Monthly payments for extra seats on a yearly Team plan continue while the seats are active, but no longer than to the end of the paid year.

An erroneous or double charge

There is one exception — an erroneous or double charge: we refund that money in full. If your card was charged by mistake or twice, write to support@bookly.me — preferably from your account’s email address and within 14 days of the payment, so we can check it faster. Include the date and the amount of the payment. We refund an erroneous or double charge even if you write later. We reply during working hours.

How the money comes back

The money goes back to the same card through the same payment provider. When it arrives depends on your bank: usually within 3–7 business days, sometimes up to 30 days.

Cancelling a transaction

A payment you have not completed yet can be cancelled: just close the payment page, and no money is taken. If a payment has already gone through by mistake, we refund it as described above.

SMS packs

We do not refund an SMS pack once it has been added to your balance. The exception is an erroneous charge.

Disputing a payment with your bank

You can dispute a payment (a chargeback) through the bank that issued your card. We suggest writing to us first: it is usually faster.