Terms and conditions

Current version: October 5, 2026.

A short guide to what Bookly sells, how to order and pay for a plan, how you get access and how the subscription works. This page briefly restates the Public offer. If the two differ, the offer applies.

What Bookly is and who sells it

Bookly (bookly.me) is an online service for beauty salons and independent specialists: online booking, a CRM and a calendar. You can use it in the browser, with nothing to install, or in the mobile apps.

Seller: sole proprietor Sverediuk O. V. (Ukrainian FOP)
Tax ID (RNOKPP): 3423602956
VAT: not registered for VAT, no VAT is charged
Email: support@bookly.me
Telegram: @BooklySupport2Bot — our support bot
Website: bookly.me

Plans and prices

Basic is free.
Pro and Team are paid, billed monthly or yearly.
On the Team plan you can add seats for staff. SMS packs can be bought separately when they are on sale.
Prices are shown on the pricing page and in your account; you can change the display currency. You see the exact amount and payment currency before you pay. In Ukraine you pay in hryvnias (UAH).
We are not registered for VAT, so no VAT is charged on our prices.

How to order and pay

Sign in to your Bookly account and open “Settings” → “Plans & Billing”.
Choose a plan and a billing period, check the amount and confirm.
Pay on the payment provider’s secure page.

Payment methods: Visa and Mastercard cards, Apple Pay, Google Pay. Payments are processed by the payment provider WayForPay (Financial Company “WAY FOR PAY” LLC).

You enter your card details only on the payment provider’s page. Bookly never receives your full card number or CVV code: from the payment provider we get only the result of the payment, a masked card number with only the last digits visible, the card type and expiry date and, for automatic renewal, a token that works only with that payment provider.

If your card was issued outside Ukraine, your bank may convert the amount into your card’s currency at its own rate.

Delivery

Bookly is an online service, so there is no physical delivery. Your paid plan opens in your account right after a successful payment. After you pay for a plan, we email a confirmation to your account address, and all payments are listed on the Plans & Billing tab.

Subscription and renewal

Before you pay, you see the amount, the period and the date of the next payment.
Your subscription renews for the same period at the end of the paid period — by automatic charge to your card or once you pay a payment link, depending on the payment provider. Your method is shown on the confirmation screen before you pay and in “Settings” → “Plans & Billing”.
If your subscription renews by link, we do not charge anything ourselves: we email you a link to pay for the next period 3 days before the paid period ends and again on its last day.
You can cancel the subscription at any time: “Settings” → “Plans & Billing” → “Manage subscription” → “Cancel subscription”. Your plan stays active until the end of the period already paid, and there are no further charges or payment links for the plan. Monthly payments for extra seats on a yearly Team plan continue while the seats are active, but no longer than to the end of the paid year.
If an automatic charge fails, we will email you, and after a temporary refusal by your bank we try again. If a payment link is not paid on time, we send a reminder a day before the plan stops working, or, for extra seats, a day before we turn those seats off.
If a renewal payment does not arrive on time, your plan stays active for 7 more days from the end of the paid period. If no payment comes through in that time, the account moves to the free Basic plan with its limits. Your account data is not deleted. If the monthly payment for extra seats on a yearly Team plan does not arrive, those seats stay active for 7 more days, and then we turn them off; your Team plan stays active until the end of the paid year.

Price changes

The price is fixed at the moment of payment and stays the same on renewal until you change the plan or the billing period. We can change the price of an existing subscription only from the next period, by emailing you at your account address at least 30 days before the first payment at the new price; if the new price does not suit you, cancel the subscription before that date.

Refunds

Subscriptions are not refunded — neither for unused days nor after you cancel. The exception is an erroneous or double charge; how to report one is on the Refund policy page.

Support

For questions about plans, payments and access, write to support@bookly.me.